Refund policy

Effective Date: July 15th, 2025

Final Sale Policy

All sales are final. We do not offer refunds or returns for any items purchased from our store. By completing your purchase, you acknowledge and agree to this final sale policy.

Exchange Policy

While we do not accept returns or provide refunds, we may offer exchanges under the following strict conditions:

Exchange Eligibility

Exchanges will only be considered for items that meet ALL of the following criteria:

  • Item must be in completely unused condition
  • Item must be in original packaging with all tags, labels, and protective materials intact
  • Item must be free from any signs of wear, damage, or alteration
  • Exchange request must be initiated within 7 business days of the original purchase date
  • Original proof of purchase (receipt or order confirmation) must be provided

Non-Exchangeable Items

The following items are never eligible for exchange:

  • Items removed from original packaging
  • Items showing any signs of use or wear
  • Items with missing tags, labels, or accessories
  • Damaged or altered items
  • Items purchased with promotional codes or during clearance sales
  • Bundled products

Exchange Process

  1. Contact Us First: Email us at momijimarketca@gmail.com or call 5875892244 before sending any items
  2. Provide Details: Include your order number, item details, and reason for exchange request
  3. Wait for Authorization: Do not send any items until you receive exchange authorization from our team
  4. Ship at Your Expense: Customer is responsible for all shipping costs associated with exchanges
  5. Inspection Required: All items will be thoroughly inspected upon receipt to verify eligibility

Exchange Limitations

  • Exchanges are limited to the same item in a different size or color (subject to availability)
  • We do not exchange for different products
  • Only one exchange per item is permitted
  • Exchanges are processed on a case-by-case basis and approval is at our sole discretion
  • Exchange authorization expires 7 days from the date of our approval email

Important Conditions

Shipping Costs

  • Customer pays all shipping costs for exchanges
  • We are not responsible for lost or damaged items during return shipping
  • We recommend using a trackable shipping method with insurance

Processing Time

  • Exchanges are processed within 7 business days after we receive and approve the item
  • Shipping time for replacement items varies based on location and shipping method selected

Quality Control

  • All items undergo strict quality inspection before approval
  • Items that do not meet our exchange criteria will be returned to the customer at their expense
  • Our quality control team's decision is final

No Exceptions Policy

We do not make exceptions to this policy for any reason, including but not limited to:

  • Change of mind or preference
  • Incorrect size selection
  • Items that don't match expectations
  • Gift recipients who prefer different items

Defective Items

In the rare case that you receive a defective or damaged item due to manufacturing defect or shipping damage:

  • Contact us immediately within 48 hours of delivery
  • Provide photos of the defective item and packaging
  • We will work with you to resolve the issue on a case-by-case basis

Contact Information

For exchange inquiries or questions about this policy:

Email: momijimarketca@gmail.com
Phone: 5875892244
Hours: 9am - 5pm MST

Policy Updates

This policy may be updated at any time without prior notice. The current version will always be available on our website. Continued use of our services after any policy changes constitutes acceptance of the updated terms.

By completing your purchase, you acknowledge that you have read, understood, and agree to be bound by this Returns and Refund Policy.